Privacy Policy

• We collect only what we need to run a 21+ age-gated social network and marketplace.
• We do not sell your personal data. We do not and will not sell, rent or trade your personal information to third parties.
• We never target advertising by race, ethnicity, religion or gender.
• You can access, correct, export or delete your data by contacting us.

We collect the following categories of personal data:

• Email address. Used to create your account, sign you in, verify your address, send service and security notices, and — where you have opted in — send community updates.
• Password. Stored only as a salted, irreversible cryptographic hash. We never store, log or display your password in plain text and we cannot retrieve it for you.
• Age attestation and date of birth. Collected at signup to enforce our 21+ requirement, together with the record that you confirmed you are 21 or older. Where you complete additional age verification, we retain the result of that check and its date.
• Profile information. Your display name, username, avatar, biography, location and preferences, and any other detail you choose to add to your profile.
• Collection data. The cigars, humidor contents, tasting notes, ratings, reviews and wish lists you record on the Platform.
• Messages and community content. Direct messages, posts, comments, reactions, trade listings and participation in live audio and video rooms.
• Storefront and business data. For vendors: business name and type, description, logo and cover images, address and contact details, website and social links, product catalogue, event listings, advertising campaigns and the leads and enquiries you receive.
• Payment information. Subscriptions and paid placements are processed by our third-party payments provider. We receive a confirmation of payment and a transaction reference. We never receive or store your full card number.
• Technical and usage data. IP address, device and browser type, approximate region, pages viewed and actions taken, plus cookies and similar technologies needed to keep you signed in and to keep the Platform secure.

We use personal data only for the purposes below:

• To create and maintain your account and authenticate you when you sign in.
• To enforce our 21+ age requirement and to age-gate community, marketplace and advertising features.
• To operate the features you use — your profile, humidor and collection, feed, messages, trading board, live rooms, storefronts, events and leads.
• To process subscriptions, listing fees and advertising purchases through our payments provider.
• To serve age-gated advertising and measure its performance in aggregate — never using race, ethnicity, religion or gender as a targeting signal.
• To moderate content, investigate abuse, and enforce our Terms of Service — including our zero-tolerance policy on racism and hate speech.
• To send service, security and transactional messages, and marketing emails only where you have opted in (you can unsubscribe at any time).
• To keep the Platform secure, prevent fraud and abuse, and debug and improve the service.
• To comply with our legal obligations, including tobacco and age-restriction laws.

CigarHub does not sell, rent or trade your personal data, and we never have. We do not share your personal data with third parties for their own independent marketing purposes.

Advertisers on the Platform receive only aggregated, de-identified performance statistics — such as impressions, clicks and click-through rate. They do not receive your identity, your email address, your messages or your collection data. Advertising is never targeted using race, ethnicity, religion or gender.

We share personal data only in these limited circumstances:

• Service providers. Vendors who process data on our behalf and under contract — hosting and database infrastructure, our payments provider, transactional email delivery, live audio and video infrastructure, and age verification. They may use the data only to provide their service to us.
• Other members, by your choice. Information you publish — your profile, posts, reviews, trade listings and storefront — is visible to others as the feature indicates. Direct messages are visible to their recipients. When you send an enquiry to a vendor, that vendor receives it.
• Legal and safety. Where we are required by law, or where disclosure is reasonably necessary to investigate suspected illegal activity, to protect the safety of any person, or to enforce our Terms.
• Business transfer. If CigarHub is involved in a merger, acquisition or sale of assets, data may transfer as part of that transaction. We will give notice before your data becomes subject to a different privacy policy.

We keep personal data for as long as your account is active and for as long as needed for the purposes described above. When you delete your account we delete or anonymise your personal data, except where we must keep certain records — for example transaction records for tax and accounting, age attestation records to evidence compliance with age-restriction law, and moderation records where an account was terminated for a breach of our Terms.

We use industry-standard safeguards including encryption in transit, hashed passwords, access controls that limit staff access to what is necessary, and session protections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data and will notify you and the relevant authorities of a breach where the law requires it.

Depending on where you live, you may have the right to access, correct, export, restrict or delete your personal data, to object to certain processing, and to withdraw consent. You can also:

• Edit your profile, collection, storefront and preferences at any time from your account.
• Unsubscribe from marketing email using the link in any such email, or in your email preferences.
• Request deletion of your account and personal data.

To exercise any of these rights, email contact@cigarhub.cloud. We will respond within the period required by applicable law. We will not discriminate against you for exercising your rights.

We use cookies and similar technologies that are strictly necessary to sign you in, keep your session secure, remember your preferences such as language, and understand aggregate usage so we can improve the Platform. You can control cookies in your browser settings, but disabling essential cookies will prevent you from signing in.

The Platform is for adults aged 21 and over only. It is not directed to minors and we do not knowingly collect personal data from anyone under 21. If we learn that we hold data belonging to someone under 21, we will delete it and terminate the associated account. See the age requirement in our Terms of Service. If you believe a minor has provided us with personal data, contact contact@cigarhub.cloud.

CigarHub is operated from the United States and your data may be processed there and in other countries where our service providers operate. Those countries may have different data protection laws. Where required, we put appropriate safeguards in place for such transfers.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where the change is material, provide additional notice. Continued use of the Platform after a change takes effect means you accept the updated policy.